TESmart ID Policy, Recycling & Trade-in

1. Definitions and interpretation

• “TESmart”/“We”/“Company” – refers to TESmart as well as its officially operated websites, brand platforms and associated applications.
• “Official TESmart websites” – refers to the domains operated by TESmart, including tesmart.com, tesmart.de, tesmart.jp, tesmart.co.kr and regional domains.
• "Customer"/"User" – refers to natural or legal persons who access or purchase TESmart products.
• “TESmart ID” – Refers to a verified customer ID created via a valid email address on an official TESmart platform. – A TESmart ID is automatically created when a customer places an order or registers with a valid email address. – The full range of TESmart benefits (including extended warranty and trade-in eligibility) is activated once the ID has been verified via email login. – No additional registration process is required.
• “TESmart Advantages”/“Services” – refers to the exclusive privileges associated with a TESmart ID, including extended warranty, trade-in and upgrade programs, CTRL F product testing, promotional gifts and exclusive access events.

2. Overview of TESmart ID benefits

A notice: Trade-in eligibility requires proof of purchase from an authorized TESmart channel and serial number verification.

3. Creation and scope of the TESmart ID

4. Exclusive TESmart benefits

1. Warranty extension

• Applies to TESmart KVM main units, KVM extenders and matrix products.
• Accessories (e.g. cables, remote controls, power supplies) and non-KVM peripherals are excluded.
• Standard warranty: 2 years (EU)/1 year (other regions). Extendable to 3 years with TESmart ID if activated within the original period.
• Each product is entitled to a functional replacement under normal use during the extended period.
• TESmart covers shipping costs in supported regions; other customers bear the logistics costs.
• Replacement products are covered by a 90-day warranty.

2. TESmart Environmental Recovery & Trade-in program

(a) Eligibility

• Applies to TESmart devices purchased through official or authorized sales channels and which have verifiable serial numbers and a valid proof of purchase.
• Devices must at least 90 days must be in the customer's possession before a recovery valuation can be requested.
• Each device can only once participate in the environmental recovery program.

(b) Basis for assessing the recovery value

• Device age;
• external condition;
• Completeness of the standard accessories; and
• Condition of original packaging.

(c) Condition-based adjustments

• Cosmetic defects or visible signs of wear → price adjustment possible;
• Missing standard accessories → Value adjustment possible;
• Damaged or missing original packaging → price adjustment possible.

(d) Determination of the recovery value

• The recovery value is determined within the framework of a Online rating determined based on the information and photos submitted by the customer.
• The approved recovery value can be considered Store credit or – if applicable – as Partial refund for a recently placed order will be granted subject to the conditions in force at the time of issuance.

(e) Trade-in application (optional)

• Customers purchasing a new TESmart device can optionally apply the approved recovery value as a trade-in credit to the new order.
• Store credit is added to the customer account and can be used for future purchases.
• Applying the recovery value to an existing order may be possible in certain cases and may require customer service support.
• Participation in the trade-in program is optional and subject to confirmation by TESmart.

(f) Returns, shipping, tracking and verification

• After confirmation of the recovery value, the device must be connected to a trackable shipping service be returned.
• TESmart covers the return shipping costs for devices accepted for environmental recycling. Currently, No prepaid return labels Provided, therefore the shipping costs must initially be borne by the customer. Eligible shipping costs will be refunded along with the approved recovery value.
• A valid tracking number must be provided to TESmart after shipment.
• As soon as the broadcast is considered on the way Once this is displayed, TESmart can begin paying out the recovery value and reimbursing shipping costs.
• The final inspection will take place after the device has been received.
• If the returned device deviates significantly from the submitted specifications, TESmart reserves the right to adjust the recovery value or trade-in credit. to adjust or revoke.

(g) Non-return and unauthorized devices

• If a device is not returned within the specified period, any previously granted recovery values ​​or shipping cost refunds may be revoked.
• Devices that are not eligible for a recovery value will nevertheless be Free of charge, environmentally recycled.
• TESmart reserves the right to restrict or suspend participation in the event of repeated non-compliance.

(h) Sustainability statement

3. CTRL F product testing program

4. Gift promotions

5. Exclusive events

5. General customers

6 – 14. Further sections

Part 1 — Previous TESmart ID & Membership guidelines

Applies to members who registered between April 1, 2025 and October 31, 2025.

This version introduced the 30% upgrade and trade-in discount system, which does not require returns.

All members who registered during this period will retain their originally promised benefits until expiry or until further notice.

1. Definitions and interpretation

• “TESmart”/“We”/“Company”: Refers to TESmart as well as its officially operated websites, brand platforms and associated applications.
• “Official TESmart website”: Refers to the websites operated by TESmart tesmart.com, tesmart.de, tesmart.jp, tesmart.co.kr ua
• "Customer"/"User": Refers to individual or business customers who use or purchase TESmart products.
• "Member": A user who has registered through the TESmart membership program and achieved membership status.
• "Membership benefits"/"Membership services": These refer to member benefits, including extended warranties, upgrade and trade-in discounts, CTRL F product testing, promotional gifts, and exclusive events.
• Terms such as "including" or "including but not limited to" are used for illustrative purposes only and do not imply any limitation.

2. Overview of membership benefits

A notice: Eligibility for the discount requires the purchase of a TESmart KVM switch through an authorized channel and a valid proof of purchase.

3. Registration and scope

Free shipping for warranty replacements

• United States
• EU countries
• Japan
• Canada
• United Kingdom
• South Korea

4. Exclusive member benefits

1. Warranty extension

• Applies to TESmart KVM switch products.
• Accessories and non-KVM products are excluded.
• Original warranty: EU = 2 years (according to law), others = 1 year.
• Registration within the original warranty period is extended to 3 years.
• Each product can be replaced within the extended warranty period (only in case of malfunctions under normal use).
• TESmart covers shipping costs for supported regions; other customers pay for shipping.
• Replacement products come with a 90-day warranty.

2. Upgrade & Trade-in discount

• Four months after purchasing a TESmart KVM switch (with proof of purchase), registered members receive a 30% discount on the purchase of a second device via the official website.
• Unlimited use is possible, but each trade-in must meet the conditions.
• Trade-in orders are only accepted through official TESmart websites and cannot be combined with other discounts.
• TESmart reserves the right to dispose of old devices in an environmentally friendly manner, without a take-back guarantee.

3. CTRL F product testing program

• CTRL F (“Find and Forge”) is an exclusive member testing program.
• Invites suitable members to test new products and provide feedback.
• Selected participants receive a 40% discount on selected products.
• TESmart selects participants based on compatibility and usage scenario.

4. Gift promotions

• During advertised periods, members can receive free gifts with qualifying purchases.
• Gifts and quantities will be announced on the website.
• No returns or refunds.

5. Exclusive member events

• Participation in Member Week, Point Days and special promotions.
• Rules and duration will be published on the campaign pages.
• TESmart may change or cancel content at any time.

6. Trade-in discounts for non-members

• 10% discount on a new KVM device after more than 1 year of ownership.
• 15% discount after more than 2 years.
• The old device must come from an authorized channel and be confirmed by a proof of purchase.
• Only applies to TESmart KVM main units.
• No limit on quantity or frequency.

7. Membership administration and cancellation

• Membership benefits are non-transferable and non-resellable.
• In cases of fraudulent or abusive behavior, TESmart may revoke membership immediately.
• Members can cancel at any time via customer service; unused benefits expire without compensation.

8. Policy changes and announcements

• TESmart may change or terminate the policy and its benefits at any time.
• Updates will be published on the website; members are responsible for reviewing them.
• Further use constitutes consent.

9. Data protection and data usage

• TESmart protects and stores member data only for internal purposes and product improvements.
• No disclosure to third parties without legal obligation or consent.
• Feedback from CTRL+F is only used internally.
• Data protection in accordance with GDPR and CCPA.

10. Intellectual property

• All content, logos and information on TESmart websites are protected by copyright.
• No use or reproduction without written permission.

11. Limitation of liability

12. translation

13. Dispute resolution

14. Applicable law

15. Severability clause

Part 2 — Guideline version (valid before March 31, 2025)

Members who registered on or before March 31, 2025, will retain their originally promised 40% discount on upgrades and trade-ins until the benefit expires or a new notification is issued. TESmart is committed to honoring all previously promised benefits.

1. Definitions and interpretation

• “We”, “Our”, “Company”, “Platform”, “Website” and “Application” refer to our company and its associated websites and applications.
• "Member" refers to a person who has registered and qualified through our membership program.
• "Membership" denotes the status acquired through successful registration and acceptance of these terms and conditions.

2. Performance limitations

Product categories covered:

• The program applies to main devices of the TESmart KVM switch series.
• Non-KVM products (e.g. HDMI matrix, KVM extender, splitter) and accessories (cables, remote controls, power supplies, etc.) are excluded.

Availability:

• The extended warranty and trade-in services apply to customers in the USA, EU and Japan who order through official TESmart websites or official Amazon stores of the brand.
• Products purchased through distributors or agents are excluded for the time being.

Limitations:

• Each product can only be eligible for a warranty extension or trade-in once.

Warranty extension

• Only available if the member registers before the original warranty expires.
• Original warranty: 1 year (except Germany: 2 years according to EU law).
• Each product can be replaced once. Replacement products have a 90-day warranty.

Trade-in advantage

• A trade-in is only possible after 4 months from the date of purchase.
• This waiting period ensures that the product has been used sufficiently.
• After initiating a trade-in, TESmart reserves the right to recycle the old device in an environmentally friendly manner.
• The trade-in discount is only valid on official TESmart websites and cannot be combined with other promotions.
• The final price is calculated based on the original list price on the official website.

CTRL F product tests

• Members can test new products for free or with a 50% discount.
• TESmart checks the suitability of the device environment before confirming participation.

3. Membership eligibility

4. Data protection and confidentiality

5. Intellectual property

6. Limitation of liability

7. translation

8. Dispute resolution

9. Applicable law

10. Severability clause