shipping policy
Thank you for shopping at https://www.tesmart.de/. International shipping may experience delays due to covid-19. To track your order, please contact tesmart.de (service@tesmart.de) so that we can provide you with the tracking number of the order.
Order processing time
- This is the time that elapses between the customer placing the order and the seller handing over the order to the delivery service.
- Orders are usually shipped within 1-3 business days after order confirmation/payment. Orders placed over the weekend may be delayed.
- Our warehouse is open Monday through Friday during normal business hours only, excluding public holidays. In these cases, we take steps to minimize shipping delays.
Shipping costs & shipping time
|
Area
|
Approximate delivery time
|
Shipping costs
|
courier
|
|
Germany
|
2-5 days
|
Free shipping
|
DHL
|
|
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland
|
3-8 days
|
Free shipping
|
DHL
|
|
Andorra, UK, Italy, San Mariello, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican
|
5-10 days
|
Free Shipping
|
DHL
|
|
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
|
7-15 days
|
Free Shipping
|
DHL
|
Total shipping time = processing time + shipping time (depending on your location)
Tracking
-
You will receive an email when your order has been shipped. You will receive a tracking number (tracking number will become active within 24 hours). Please note: this may take longer during events or public holidays.
-
Tracking information may take 48 to 72 hours to update.
-
If you cannot track your package normally, please contact us and we will solve this problem within 48 hours.
Delivery time exceeded
International shipping may experience delays due to covid-19. If your order is delayed, please contact us by email service@tesmart.de. We will clarify the situation with the transport company in time. Thank you for your understanding and support.
Cancellation of the order
We can cancel the order for you if you contact us in time after your purchase. If your payment has been completed and the package has not yet been dispatched, you can cancel your order before your item is delivered. We will then refund you in full.
Orders cannot be canceled once the package has been shipped.
About taxes
On rare occasions, customs charges may be imposed by your government, not by us. We apologize for any inconvenience, but we have no control over customs authorities in your country or any other. Contact your local customs office for more information about duties, duties, and taxes.
Phone: +（86）136 0253 9310
Email: service@tesmart.de