shipping policy
Thank you for shopping at https://www.tesmart.de/. To track your order, please contact tesmart.de (service@tesmart.de) so that we can provide you with the tracking number of the order.
Order processing time
- This is the time that elapses between the customer placing the order and the seller handing over the order to the delivery service.
- Orders are usually shipped within 1-3 business days after order confirmation/payment. Orders placed over the weekend may experience delays.
- Our warehouse is open Monday through Friday during normal business hours only, excluding public holidays. In these cases, we take steps to minimize shipping delays.
-In general, your order will be carried out from our warehouse in GERMANY. However, if the warehouse in GERMANY is not in stock, we will expedite the shipping from our Chinese warehouse for you. Rest assured, we aim to get your order to you as quickly as possible.
Shipping costs & shipping time
|
Area
|
Approximate delivery time
|
Shipping costs
|
courier
|
|
Germany
|
2-5 days
|
Free shipping
|
DHL
|
|
Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
|
3-8 days
|
Free shipping
|
DHL
|
| Liechtenstein, Switzerland, Monaco | 3-8 days | €10 | DHL |
|
Italy, Sweden, Slovakia, Slovenia, Spain, Hungary
|
5-10 days
|
Free Shipping
|
DHL
|
| Andorra, San Mariello, Vatican | 5-10 days | €10 | DHL |
|
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
|
7-15 days
|
Free Shipping
|
DHL
|
| Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine, Belarus | 7-15 days | €10 | DHL |
| Åland Islands, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Jersey, Kosovo, Mayotte, Réunion, Svalbard and Jan Mayen, Georgia, Turkey, Armenia | 10-30 days | €10 | DHL |
| UK | 10-12 days | Standard 0kg-5kg €65.00 EUR Heavy goods shipping 5kg and more €80.00 EUR |
FedEx/DHL |
Due to the special customs tariffs in Great Britain, there is a high probability that shipments from EU countries will be rejected. Therefore, we are forced to charge shipping costs of at least 65 euros for shipping our goods from China. We apologize for any inconvenience this may cause you.
Total shipping time = processing time + shipping time (depending on your location)
Tracking
-
You will receive an email when your order has been shipped. You will receive a tracking number (tracking number will become active within 24 hours). Please note: this may take longer during events or public holidays.
-
Tracking information may take 48 to 72 hours to update.
-
If you cannot track your package normally, please contact us and we will solve this problem within 48 hours.
Delivery time exceeded
In general, your order will be processed from our warehouse in GERMANY. However, if the warehouse in GERMANY is not in stock, we will expedite the shipping from our Chinese warehouse for you. Rest assured, we aim to get your order to you as quickly as possible.Delays may occur due to logistics planning or other unavoidable circumstances.If your order is delayed, please contact us by email service@tesmart.de. We will clarify the situation with the transport company in time. Thank you for your understanding and support.
Cancellation of order
We can cancel the order for you if you contact us in time after your purchase. If your payment has been completed and the package has not yet been dispatched, you can cancel your order before your item is delivered. We will then refund you in full.
Orders cannot be canceled once the package has been shipped.
About taxes
On rare occasions, customs fees may be charged by your government, not by us. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information on customs fees, duties and taxes.
Phone: +（86）136 0253 9310
Email: service@tesmart.de
