Rückgabe- und Erstattungsrichtlinie – Übersicht

• Your statutory right of withdrawal remains unaffected. https://tesmart.de/pages/widerruf-formular
• TESmart orders are processed automatically. Once shipped, they cannot be canceled or changed, including address changes.
• If you wish to return or request a refund, please contact us within 30 days of receiving the product at service@tesmart.de.
• Returns are only possible if the product is unused, complete and in its original packaging.
• For returns not due to quality issues, the customer bears the return shipping costs.
• TESmart will cover the return shipping costs for returns or refunds due to quality issues.
• Products that are searched for 30 days and within 2 years Items exhibiting problems cannot be returned, but depending on inspection, they can be repaired or replaced (same model only, replacements preferred for members).
• Between the 2nd and 3rd. No return or refund service is offered this year. Members can after 3 months A discount of [amount] will be granted from the date of purchase as part of the trade-in policy. up to 50% You will receive a refund of the original product price towards the purchase of a new product. For detailed terms and conditions, please visit: https://tesmart.de/pages/tesmart-id-trade-in
• Refunds will be processed within 5 working days of the goods being received at the warehouse. 

For questions: service@tesmart.de

Full guidelines:

https://tesmart.de/pages/erstattungen