Introduction
At TESmart, we believe that upgrading your setup should be practical, cost-effective, and flexible. Our Trade-In Program It allows users to credit the value of eligible used devices towards a new purchase – with savings of up to 50% discount.
This program was designed to assist customers with an upgrade, not as a standalone recycling service. If you're moving to a better setup, replacing an older device, or improving a multi-device workspace, a trade-in can significantly simplify this transition.
This is how our trade-in process works
We deliberately keep the process simple and clear – in five steps:
1. Activate your TESmart ID
First, activate your TESmart ID so that we can manage your request and process the trade-in.
2. Submit product images
Please send us clear pictures of your old device for verification. Photos of the product, accessories, and packaging will help us to assess the device more accurately.
3. Confirm trade-in value
After the inspection, we will inform you of the estimated trade-in value. This way, you will know the expected value before you return the product.
4. Return the old product
Once you have confirmed the value, you can send the old device back to us for final inspection.
5. Receive credit or refund
After successful verification, you can either use the amount as Store credit or as refund You will receive – depending on your individual situation.
How we evaluate qualified devices
When determining the trade-in value, we consider four main factors:
the age of the device
the optical condition
whether standard accessories are included
the condition of the packaging
Generally, a newer device in good condition with all accessories receives a better rating.
Store credit or refund
Store credit This is usually the better option if you plan on placing another TESmart order. The credit remains in your TESmart account and can also be combined with other payment methods or website vouchers.
One refund This is recommended if you have already placed a new order within the last 30 days. In this case, the amount can be refunded to your original payment method or also made available as store credit.
Where free shipping is available
We currently offer free shipping for qualifying trade-in returns in the following regions:
the United States
EU countries
Japan
Canada
the United Kingdom
South Korea
The service is also available for other regions, however, customers must cover the international shipping costs themselves.
Why this program is important
Our trade-in program is designed for users who want to modernize their workplace, replace older KVM devices, or improve a multi-device setup. It helps reduce upgrade costs and gives existing hardware a more meaningful role in the transition to a new solution.
At TESmart, we want to make upgrades simpler and more flexible. Instead of leaving older devices unused, customers can apply their value towards a setup that better suits their current needs.
FAQ
Does TESmart support independent product recycling?
No. This program is intended for trade-ins in connection with a new TESmart purchase and is not meant to be a standalone recycling service.
How does the TESmart trade-in program work?
You activate your TESmart ID, submit product images, confirm the trade-in value, send back the old device and then receive store credit or a refund.
How is the trade-in value assessed?
We take into account the age of the device, its optical condition, included accessories, and the condition of the packaging.
When should I choose store credit?
Store credit is best if you plan to purchase another TESmart product.
When should I choose a refund?
A refund is usually more sensible if you have already placed a new order within the last 30 days.
Which countries qualify for free shipping?
The United States, EU countries, Japan, Canada, the United Kingdom and South Korea.
