Shipping policy

Thank you for shopping at https://tesmart.de/. 

Our Shipping Policy consists of the following 7 sections:

Order Processing Time (Shipping Lead Time)

  1. Shipping Costs & Delivery Time
  2. Order Tracking
  3. Delayed Shipments
  4. Order Cancellation
  5. Taxes & Duties
  6. Contact Us

1. Order Processing Time

Order processing time refers to the period from when an order is placed until it is handed over to the shipping carrier.

• Orders are generally shipped within 1–2 business days after confirmation/payment.

 • Orders placed on weekends may experience delays.

 • Our warehouse operates Monday through Friday during regular business hours (excluding public holidays). In such cases, we will make every effort to minimize shipping delays.

 • We have warehouses in Germany and other regions. Depending on the delivery address, your order will be shipped directly from the nearest warehouse. If the nearest warehouse is out of stock, we will ship your order from another nearby warehouse to ensure that you receive the product as quickly as possible.

Shipping to the United Kingdom 🇬🇧
To ensure smooth delivery and proper customs clearance, orders from the United Kingdom are processed through our US store.
Orders to UK addresses cannot be shipped through our EU store.

2. Shipping Costs & Delivery Time

Country or Region Estimated Delivery Time Shipping Costs Logistics Provider
Germany 3 business days Free Shipping DHL
Other EU Countries 3–7 business days Free Shipping DHL/DPD
Non-EU Countries 5–12 business days From EUR 60 UPS

 

3. Order Tracking

• After shipment, you will receive a confirmation email with a tracking number (activated within 24 hours).
• Note: Delivery times may be longer during special promotions or public holidays.
• Tracking updates may take 48–72 hours to appear.
• If you encounter any tracking issues, please contact us - we will resolve the problem within 24 hours.

4. Delayed Shipments

For delayed orders, please email service@tesmart.de We will immediately open an investigation with the shipping carrier. Thank you for your understanding.

5. Order Cancellation

If you have already paid but the package has not yet been shipped, you can contact us immediately by email at service@tesmart.de to cancel your order. We will cancel the shipment and arrange a full refund. However, if the package has already been shipped, the order can no longer be canceled. In this case, you can return the item within 30 days after receipt, provided that the product is in its original packaging (including all accessories). Please send an email to service@tesmart.de to contact our after-sales support team. We will be happy to assist you with the return and refund.

6. Taxes & Duties

• In rare cases, your government may impose customs charges on orders that are not collected by us; in this case, you are responsible for these fees. We apologize for any inconvenience, but we have no control over the customs authorities in your country or other countries. Please contact your local customs office for more information about customs fees, duties, and taxes.

 

7. Contact Us

📞 Phone: +86 136 0253 9310
 📧 Email: service@tesmart.de