Thank you for shopping at https://www.tesmart.de/. To track your order, please contact tesmart.de (service@tesmart.de) so that we can provide you with the tracking number of the order.
Order processing time
- This is the time that elapses between the customer placing the order and the seller handing over the order to the delivery service.
- Orders are usually shipped within 1-3 business days after order confirmation/payment. Orders placed over the weekend may experience delays.
- Our warehouse is open Monday through Friday during normal business hours only, excluding public holidays. In these cases, we take steps to minimize shipping delays.
-In general, your order will be carried out from our warehouse in GERMANY. However, if the warehouse in GERMANY is not in stock, we will expedite the shipping from our Chinese warehouse for you. Rest assured, we aim to get your order to you as quickly as possible.
Shipping costs & shipping time
Area
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Approximate delivery time
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Shipping costs
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courier
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Germany
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2-5 days
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Free shipping
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DHL
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Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic
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3-8 days
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Free shipping
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DHL
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Liechtenstein, Switzerland, Monaco | 3-8 days | €10 | DHL |
Italy, Sweden, Slovakia, Slovenia, Spain, Hungary
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5-10 days
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Free Shipping
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DHL
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Andorra, San Mariello, Vatican | 5-10 days | €10 | DHL |
Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus
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7-15 days
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Free Shipping
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DHL
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Albania, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, North Macedonia, Montenegro, Norway, Moldova, Serbia, Ukraine, Belarus | 7-15 days | €10 | DHL |
Åland Islands, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Jersey, Kosovo, Mayotte, Réunion, Svalbard and Jan Mayen, Georgia, Turkey, Armenia | 10-30 days | €10 | DHL |
UK | 10-12 days | Standard 0kg-5kg €65.00 EUR Heavy goods shipping 5kg and more €80.00 EUR |
FedEx/DHL |
Due to the special customs tariffs in Great Britain, there is a high probability that shipments from EU countries will be rejected. Therefore, we are forced to charge shipping costs of at least 65 euros for shipping our goods from China. We apologize for any inconvenience this may cause you.
Total shipping time = processing time + shipping time (depending on your location)
Tracking
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You will receive an email when your order has been shipped. You will receive a tracking number (tracking number will become active within 24 hours). Please note: this may take longer during events or public holidays.
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Tracking information may take 48 to 72 hours to update.
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If you cannot track your package normally, please contact us and we will solve this problem within 48 hours.
Delivery time exceeded
In general, your order will be processed from our warehouse in GERMANY. However, if the warehouse in GERMANY is not in stock, we will expedite the shipping from our Chinese warehouse for you. Rest assured, we aim to get your order to you as quickly as possible.Delays may occur due to logistics planning or other unavoidable circumstances.If your order is delayed, please contact us by email service@tesmart.de. We will clarify the situation with the transport company in time. Thank you for your understanding and support.
Cancellation of order
We can cancel the order for you if you contact us in time after your purchase. If your payment has been completed and the package has not yet been dispatched, you can cancel your order before your item is delivered. We will then refund you in full.
Orders cannot be canceled once the package has been shipped.
About taxes
On rare occasions, customs fees may be charged by your government, not by us. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information on customs fees, duties and taxes.
Phone: +(86)136 0253 9310
Email: service@tesmart.de
NOT SATISFIED WITH YOUR PRODUCT?
If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.
Only items purchased directly from the TESmart website (tesmart.de) were bought. For products purchased from authorized retailers, please contact them directly to arrange returns.
REPLACEMENT/EXCHANGE
We will endeavor to provide you with a replacement product that is identical to the item purchased. However, TESmart reserves the right to provide you with a replacement product that is a product of a similar nature or an equivalent replacement product that may not be the same (subject to availability). If we are unable to supply you with the same product as a replacement, we will notify you immediately and ensure that you are happy with the replacement product. Customers bear full responsibility for the shipping and handling charges for exchanges, as well as the cost difference of the products.
Exchanges processed within 4 business days after item received, then we will send you the tracking number.
CANCELLING OR MODIFICATION OF ORDERS
In order to ensure fast processing and shipping, an order cannot be canceled or modified after it has been shipped.
RETURNS
Returned items must be in the original packaging, including all accessories, manuals and documentation.
Goods not accepted for return: Include items purchased from retailers and damaged products due to customer mishandling.
In some cases, you may need to include a video or photo of the defective product as evidence in order to refund or replace the product.
Once the returned item arrives at TESmart's warehouse for inspection, the refund process begins. To start the return process, please contact our customer support team. Please provide the following information:
Proof of purchase
Video or photo of the defective product (if applicable)
Full shipping address
Contact phone number
TESmart Customer Service will process the return within 2 business days of receipt of the application and provides information on the return warehouse according to your country.
REFUNDS
Refunds will be completed within 10 business days of receiving the item.
Full refund
For defective products, TESmart will refund the cost of the product itself and the return shipping fee. In the case of non-quality-related warranty claims, the buyer bears the shipping costs. TESmart will reimburse the cost of the product itself.
Partial refund
Only partial refunds are given under certain circumstances:
- If an item is not in original condition, is damaged or parts are missing for reasons not attributable to our error
- If an item is returned more than 30 days after delivery
Late or missing refunds
If you still haven't received your refund after 10 business days, first check your bank account and make sure it's the same one used for the purchase.
Contact your credit/debit card company afterwards. It may take some time before your refund is officially posted.
Next, contact your bank. It often takes some time before a refund is reflected in your account.
If after each of these steps you are sure that the refund has not been made, please contact us at service@tesmart.en
Any unwanted items after your order has been placed must be returned for a refund (see Refunds section above).
Produkte vergleichen
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SKU |
HDC203-P24-EUBK
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CKS202-P23-EUBK
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HCK402-P23-EUBK
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HDC202-P23-EUBK
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HDC403-P23-EUBK
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HDK404-P23-EUBK
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Produkttyp |
Drei Monitor KVM Switcher
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Dual Monitor KVM Switch
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Dual Monitor KVM Switch
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Dual Monitor KVM Switch
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Drei Monitor KVM Switcher
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Maximale Auflösung |
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Gemeinsame Entschließungen |
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Smart EDID Emulation |
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Handbuch | ||||||
Eingangsport |
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Docking Port freigeben |
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Anzeigemodi |
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der Wege zu wechseln |
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Zuweisbare Tastenkombinationen |
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Weitere Features |
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KVM Dock für Gaming und hybride Homeoffice-Setups
Dreifach 4K60Hz für einen Desktop-PC & einen MST Laptop
Angetrieben durch TESmarts bahnbrechende EDID-Technologie.
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Kostenloser EU Versand
Schnelle Lieferung aus dem lokalen Lager
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Problemlose Rückgabe
30 Tage Geld-zurück-Garantie
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Sichere Bezahlung
Es werden keine Zahlungsinformationen gespeichert
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Lebenslanger Tech-Support
Offizieller professioneller Kundendienst