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Our VIPs


What is the TESmart VIP program?

The TESmart VIP program is our way of saying thank you to our loyal customers. As we celebrate our 10th anniversary, we're committed to improving your benefits and ensuring an exceptional customer experience. With our firm commitment to service, we value your satisfaction and strive to exceed your expectations. Join TESmart for exclusive benefits and an unforgettable experience. Together we strengthen our relationship, driven by our shared belief that the customer comes first.

Who can join the TESmart VIP program?

Anyone in the United States, EU countries, and Japan can participate in the program.

Is there a fee to join the TESmart VIP program?

No, participation in the VIP program is free.

Is there an extended warranty and trade-in service for all products and orders?

The extended warranty and trade-in service are available for US, EU and Japan customers who order through TESmart brand official websites or official Amazon stores. Products purchased from our distributors and agents are temporarily ineligible for the extended warranty and trade-in service offered through our VIP program. We are actively working to extend these services to products purchased through our authorized distributors and agents. As soon as this is possible, we will inform our members and update the conditions accordingly. In addition, the extended warranty and trade-in service apply to the main unit of TESmart KVM Switch series. Non-KVM series products (such as matrices, HDMI splitters, KVM extenders, etc.) and accessories (such as cables, remote controls, power supplies, etc.) are excluded from these services. If you are unsure whether your product is eligible for the extended warranty and trade-in service, please contact our support team for clarification.

Is there a frequency limit for extension warranties and trade-in services?

Products under the same order number are not eligible to simultaneously enjoy the extended warranty exchange and trade-in services. Furthermore, each order's product is limited to only one chance of either the extended warranty or trade-in service.

For more infos, please check our VIP policy and terms.

Whether the new product will be available for free/50 off to all VIPs?

When a new product is released, we will invite VIPs to participate in the test. However, TESmart reserves the right to review the customer's device information to determine its suitability for our research and testing requirements. Devices that do not meet the requirements set forth by TESmart will not be eligible for free product testing.

How TESmart protect my privacy?

As a member, you may be required to provide certain user information to avail yourself of our extended warranty and trade-in services, among other member benefits. TESmart values the privacy of our customers and treats this information with the utmost confidentiality.
The user information collected will be solely used for internal research and development purposes and will not be disclosed to any third parties without your explicit consent.

Will VIP benefits adjust in the future?

Since the VIP program is in the beta stage, the benefits, privileges, and terms may vary over time. The latest version of benefits, privileges, and terms will be published on our website, and you can review them at any time.

For more infos of terms, please check our VIP policy and terms.

How to exit the VIP program?

You can exit the membership program at any time. If you no longer wish to be a member, please contact our customer service team to cancel your membership.